GOtv is a leading digital terrestrial television service in Nigeria, providing access to over 65 channels of local and international entertainment for viewers. GOtv is owned by Multichoice Nigeria Limited, a subsidiary of Multichoice Africa. To deliver the best experience to over 4 million subscribers in Nigeria, GOtv operates an effective customer care system. This article provides information on how to access GOtv customer care services and what to expect.
GOtv Nigeria Customer Care
The head office of GOtv Nigeria is located at Multichoice Nigeria Limited, Plot 1381 Tiamiyu Savage Street, Victoria Island, Lagos State. You can contact the customer care helpdesk through the following means:
•Email: [email protected]. For written complaints or enquiries, the email address is the best option. You will typically get a response within 24 to 48 hours.
•Phone call: +234 803 904 4688. For urgent issues, calling the helpline number is advisable. The call centre operates 24 hours Monday to Sunday. You may experience some waiting period during peak periods.
•Social media: GOtv is also responsive on social media, especially Facebook and Twitter. You can send a private or public message on Facebook @GOtvNg or tweet at @GOtvNg on Twitter. The social media team works business hours from Mondays to Fridays.
What to expect when you contact GOtv customer care
Whether you contact GOtv customer service through phone, email or social media, you can expect the following:
•Courteous and friendly agents: GOtv customer care agents are trained to be professional, respectful and helpful. They will listen to you and address your concerns politely.
•Prompt response: GOtv strives to respond to all customer enquiries and complaints within the shortest time possible. On phone, you can expect to speak to an agent within 3 minutes. Emails and social media messages are typically replied within 24 to 48 hours.
•Resolution of your issues: The primary objective of the customer care agents is to resolve subscriber issues. They will troubleshoot any technical challenges, clarify billing concerns and also process requests such as upgrade or bouquet swap. Your feedback or complaint will be escalated to the relevant department for further action.
•Option of physical service: If your issue cannot be resolved remotely, GOtv may dispatch a technician to visit and fix the problem. Physical interventions may take 3 to 5 days depending on your location.
•Continuous improvement: GOtv monitors the quality of customer service and uses your feedback to improve their processes and trainings. Be polite but honest in your reviews and ratings of their agents and services. Overall, GOtv customer care aims for prompt resolution of subscriber issues to guarantee optimal viewing experience. Contact them through phone, email or social media and expect courteous, professional service.
Tips for Getting the Best Service from GOtv Customer Care
Now that you know how to contact GOtv customer care, let’s look at some tips for getting the best service possible:
- Be prepared: Before you contact customer care, make sure you have all the relevant information at hand. This includes your decoder number, your account details, and any error messages or error codes you have encountered. The more information you can provide, the faster and more efficiently the customer care team can assist you.
- Be clear and concise: When you explain your query or issue, make sure you are clear and concise. Avoid using technical jargon or abbreviations that may not be familiar to the customer care representative. Stick to simple, straightforward language, and provide as much detail as possible.
- Be patient: During peak hours, you may experience longer wait times when you call customer care or send an email. While this can be frustrating, it is important to be patient and wait for your turn. Remember that the customer care representative is doing their best to assist you and resolve your issue as quickly as possible.
- Follow up: If you do not receive a response from customer care within a reasonable timeframe, follow up with them. Send another email, call them again, or reach out to them on social media. Persistence is key when it comes to getting the best service from customer care.
GOtv customer care is an essential resource for subscribers in Nigeria. Whether you need help with setting up your decoder, troubleshooting an issue, or upgrading your subscription, the customer care team is there to assist you. By following the tips we have provided and using the contact details we have shared, you can get the best service possible from GOtv customer care. Remember to be prepared, clear and concise, patient, and persistent, and you will receive the assistance you need in no time.